Cleveland & Co Associates Ltd (“we“, “us”, “our”)
Registered Office: Unit K304, The Biscuit Factory, 100 Drummond Road, London SE16 4DG
Registered: England and Wales
Registration Number: 07871988
We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the “Act”), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “General Data Protection Regulation” or “GDPR”), each as may be from time to time applicable, and any other law or regulation replacing, restating, supplementing or completing either the Act and/or the GDPR, as applicable, we act as data processor and controller.
As used in this policy, the term “Regulations” shall include, together, the Act and the General Data Protection Regulation, each of them, as from time to time applicable, amended, restated or supplemented.
- INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you (including without limitation):
Information that you give us
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, become a member, post material, participate in discussion boards or other social media functions on our site, request further services, and when you report a problem with our site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Information you give us may comprise:
- your name, address, telephone number, email address, information that may be in any public profiles, profile pictures, gender, date of birth, relationship/marital status and dependants, interests and hobbies, educational details, employment details and financial information;
- information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website, and may comprise contact details, card and/or bank details and transaction details;
- information that you provide when you register for any of our courses or purchase any of our course materials; and
- information contained in or relating to any communication that you send to us, including any metadata associated with the communication, where applicable.
Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information:
- Information that you provide by filling in forms on our site www.clevelandventures.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Cleveland Ventures Limited, and when you report a problem with our site;
- If you contact us, we may keep a record of that correspondence;
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- Details of transactions you carry out through our site and of the fulfilment of your orders;
- Information that you provide when you register for any of our courses or purchase any of our course materials; and/or
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Information we receive from other sources
We may receive further information of the categories set out above about you if you use any of the other websites we operate or the other services we provide. In this case, any data collected may be shared internally and combined with data collected on this site. We may also work closely with third parties (including, for example, business partners, sub-contractors, analytics providers, search information providers) and may receive information about you from them.
- IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
- estimate our audience size and usage pattern;
- store information about your preferences, and so allow us to customise our site according to your individual interests;
- speed up your searches; and
- recognise you when you return to our site.
- USES MADE AND PROCESSING OF THE INFORMATION
We may use information held about you (information that you give to us, information we collect about you and information we receive from other sources) in the following ways:
Information you give to us or that we collect from you
We may process information that you give to us or that we collect from you:
- to carry out our obligations arising from any contracts of any kind entered into between you and us and, where appropriate, to provide you with the information, products and services that you request from us;
- to notify you about changes to our service, policy and anything that may be affecting a contract between us;
- to ensure the security of our website and services, maintaining back-ups of our databases and communicating with you and record-keeping;
- for the purposes of offering, marketing and selling relevant products and/or services to you;
- for the purposes of supplying goods and/or services that we may from time to time advertise and sell through our website (including our courses), and keeping proper records of those transactions and to process your payment for such course materials and/or courses;
- to analyse the use of the website and services;
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- for the purposes of complying with any legal obligation to which we are subject;
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
- in rare circumstances, where we need to protect your interests (or someone else’s interests) and/or where it is needed in the public interest;
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and/or secure;
- to make suggestions and recommendations to you and other users of our site about services that may interest you or them;
- to collect broad demographic information for aggregate use;
- in co-operation with your internet provider, to identify you if we feel it is necessary to enforce compliance with our terms or use or to protect our service, site, users or others;
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
The legal basis for this processing is our legitimate interests and business and, where applicable, the proper performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and the proper administration of our website and business.
Information of third parties
You will not supply to us, and we will not accept, any other person’s personal data other than your own personal data.
- WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you is hosted and stored by Dropbox, Inc. in the United States of America, who are certified and comply with both the EU-US and Swiss-US Privacy Shield.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You acknowledge that any personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
- DISCLOSURE OF YOUR INFORMATION
We may share your information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 for the purposes set out in this policy.
Selected third parties
We may also share your information with selected third parties for the purposes set out in this policy. These selected third parties may include:
- business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, including payment services providers;
- analytics and search engine providers that assist us in the improvement and optimisation of our site; and
- insurers and/or professional advisors for the purposes of maintaining appropriate insurance levels, managing risks, obtaining legal advice and managing disputes.
We may disclose your information to third parties:
- where it is necessary to administer a working relationship with you;
- where we have a legitimate interest in doing so;
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if all or substantially all of our assets are acquired by a third party, in which case personal data held by it about its members will be one of the transferred assets;
- to protect the rights, property, or safety of our company and our members or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- YOUR RIGHTS
Your rights under the Regulations are:
You have the right to be informed of your rights and how your personal data will be stored, treated, deleted and controlled, as all is set out in this policy.
Access to information
You have the right to access your personal data, so that you are aware of and can verify the lawfulness of the processing. The Regulations give you the right to access information held about you. Your right of access can be exercised in accordance therewith. Any access request is free of charge.
Please note that we reserve the right to charge a reasonable fee taking into account the administrative costs of providing the information and/or refuse to respond to any access request, should any such requests is manifestly unfounded or excessive, if in particular, these requests are repetitive.
If any such requests are denied, you would have the right to complain to the supervisory authority (the Information Commissioner’s Office).
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
You have the right to rectification of any data that is incorrect and, taking into account the purposes of the processing, you have the right to request that any incomplete information is completed.
You can request that any data is erased:
- where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
- when you wish to withdraw consent;
- when you object to the processing and there is no overriding legitimate interest for continuing the processing;
- when your personal data has been unlawfully processed in breach of the Regulations;
- when your personal data has to be erased in order to comply with a legal obligation; and
- when your personal data is processed in relation to the offer of information society services to a child.
Processing of your personal data will be restricted in any of the following circumstances:
- where there is a contest regarding the accuracy of your personal data, we will restrict any processing until the data has been verified;
- where you object to the processing and we need to consider whether your organisation’s legitimate grounds override those of the individual;
- when processing is unlawful and you oppose erasure and request restriction instead; and
- if we do no longer need your personal data but you require the data to establish, exercise or defend a legal claim.
Data Access Portability
You may also, free of charge, request to view, access and use your personal and transaction data in a way that is generally portable. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
You may express an objection on grounds relating to your particular situation to:
- processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
- marketing (including profiling); and
- processing for purposes of scientific/historical research and statistics.
- LINKS TO THIRD PARTY WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
- DATA ACCURACY
Whilst we accept responsibility for maintaining the personal information entrusted to us on our site, we are not responsible for its accuracy over time or at the point of entry. If you identify any inaccuracy in your personal information, as a registered user you can make any necessary changes as required and as provided in this policy.
- by e-mail at the following e-mail address: and should be addressed to firstname.lastname@example.org;
- by post, at our registered office address set out above; and
- by telephone, using the contact number published on our website from time to time.
11. FILING OF COMPLAINTS
If you have any complaints or concerns about the contents of this policy or your personal data stored, processed and/or controlled by us, you can address these with the supervisory authority, the Information Commissioner’s Office.