Vicki McEwan, Director of Operations

Vicki McEwan joined Cleveland & Co in 2019 as Operations Manager but quickly moved up as Director of Operations having proved her effectiveness very early on. Vicki was brought on to oversee the automation of processes, implementing projects, managing Human Resources requirements and driving our team to meet the corporate objectives. She holds a pivotal role at the heart of the business. 

Vicki has over 15 years financial services experience working in various back office roles, including working within the mergers and acquisitions team of Credit Suisse for 7 years and over 6 years’ experience in senior operational roles within SME environments. Vicki has a broad array of transferable skills and experience in both multinational companies and SMEs which allow her to utilise her strong organisational, interpersonal and problem-solving skills to achieve favourable outcomes.

Vicki is the glue that keeps the business of Cleveland & Co together managing staff, budgets, communications, finances, business expansion and client care. When she is not ensuring the business is performing at its best, she’s socialising with friends, delving into immersive theatre or listening to live music at gigs and festivals. 

Expertise

As Cleveland & Co’s Director of Operations Vicki’s role involves oversight of the day-to-day activities within the business, such as:

  • Oversight of SRA compliance and insurance
  • Assistance with client proposals, securing quotes and client care
  • Financial management: company finances, billings, invoicing and debtor management
  • Assisting with managing and monitoring the company budget
  • Maintenance, review and improvement of back office processes and procedures
  • Lead on administrative processes, such as: recruitment agency liaison, hiring process management and on-boarding of new employees, managing employee benefits and the company pension scheme
  • Managing company PR, marketing, social media, website and collation of award submissions
  • Management oversight of the opening of new offices
  • Support staff management
  • Maintenance and protection of company intellectual property

Experience

Vicki has worked in a multitude of roles in her career – giving her the opportunity to touch on the operational elements of various business areas and gaining experience in:

  • Operational management and strategy
  • Financial management, budgeting, analytics & performance management
  • Leadership and mentoring
  • Project and Change management
  • Supplier and Client relationship management

Vicki McEwan joined Cleveland & Co in 2019 as Operations Manager but quickly moved up as Director of Operations having proved her effectiveness very early on. Vicki was brought on to oversee the automation of processes, implementing projects, managing Human Resources requirements and driving our team to meet the corporate objectives. She holds a pivotal role at the heart of the business. 

Vicki has over 15 years financial services experience working in various back office roles, including working within the mergers and acquisitions team of Credit Suisse for 7 years and over 6 years’ experience in senior operational roles within SME environments. Vicki has a broad array of transferable skills and experience in both multinational companies and SMEs which allow her to utilise her strong organisational, interpersonal and problem-solving skills to achieve favourable outcomes.

Vicki is the glue that keeps the business of Cleveland & Co together managing staff, budgets, communications, finances, business expansion and client care. When she is not ensuring the business is performing at its best, she’s socialising with friends, delving into immersive theatre or listening to live music at gigs and festivals. 

Expertise

As Cleveland & Co’s Director of Operations Vicki’s role involves oversight of the day-to-day activities within the business, such as:

  • Oversight of SRA compliance and insurance
  • Assistance with client proposals, securing quotes and client care
  • Financial management: company finances, billings, invoicing and debtor management
  • Assisting with managing and monitoring the company budget
  • Maintenance, review and improvement of back office processes and procedures
  • Lead on administrative processes, such as: recruitment agency liaison, hiring process management and on-boarding of new employees, managing employee benefits and the company pension scheme
  • Managing company PR, marketing, social media, website and collation of award submissions
  • Management oversight of the opening of new offices
  • Support staff management
  • Maintenance and protection of company intellectual property

Experience

Vicki has worked in a multitude of roles in her career – giving her the opportunity to touch on the operational elements of various business areas and gaining experience in:

  • Operational management and strategy
  • Financial management, budgeting, analytics & performance management
  • Leadership and mentoring
  • Project and Change management
  • Supplier and Client relationship management

CONTACT US

We'd love to hear from you, please get in touch with us if you have any questions.

Sending

©2022 Cleveland & Co

Log in with your credentials

Forgot your details?