On 31 July 2023, the FCA’s new Consumer Duty comes into force. The Consumer Duty sets higher standards of consumer protection across retail financial services and represents what the FCA terms a “paradigm” shift in its expectations of firms. The Consumer Duty comprises three tiers; a new FCA Principle 12, three overarching cross-cutting obligations, and four retail customer outcomes, which set out a host of rules applicable to in-scope manufacturers and distributers…
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